I like the Google User Experience Guidelines.
"The Google User Experience team aims to create designs that are
useful, fast, simple, engaging, innovative, universal, profitable,
beautiful, trustworthy, and personable."

  1. Focus on peopletheir lives, their work, their dreams.
  2. Every millisecond counts.
  3. Simplicity is powerful.
  4. Engage beginners and attract experts.
  5. Dare to innovate.
  6. Design for the world.
  7. Plan for today’s and tomorrow’s business.
  8. Delight the eye without distracting the mind.
  9. Be worthy of people’s trust.
  10. Add a human touch.

We could have a far worse 500lb gorilla, I must say.

A tour of Dinah’s cube


Why do that? (NYPL online style guide to XHTML) Here's why. (Jeff Veen's The Business Value of Web Standards)



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JJG and Peter Morville Information Architecture principles. S.R. Ranganathan quote "To be literate is to possess the cow of plenty"


(obscurely positioned where most do not see it:   )

The reasonable man adapts himself to the world, the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
– George Bernard Shaw


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I've had this quote up at work for at least the last two jobs.


Good customer service

Good work, Netflix. I just went to the site to rate the movie I watched this evening (Just One Night, 2 stars, funny but just too choppy to sustain itself) and got this message:

The Netflix store is temporarily unavailable because of scheduled maintenance work.
This store is available 7 days a week, 24 hours a day. Well, almost …

Every now and then we have to perform maintenance to the Web store equipment. Right now, we’re working hard to give you an even better shopping experience.

According to your computer’s clock, it is currently 11:46 PM

It is anticipated that the site will be available again at 02:00 AM  ( ~ 134 minutes )

We apologize for any inconvenience this causes you.

Please visit us again soon.

Now that is how to do a system downtime message.

Prediction: a shift to the right

As I begin using my Treo 600 more to access the web, I’m becoming more aware of the annoyance of wordy top and left-hand navigation areas when I have to scroll past them to get to the main content of the page. I made the decision to avoid this in my own designs long ago after testing sites in screen readers. As more web users gain access through narrow, linear browsers, I expect a general design trend of main content moving up and left while navigation and less important content moves down and right.

XHTML and quotes in code

Anyone know any happy rebuttal to this grumpy comment from a developer?

The above phrase [target = “_self”] is enclosed inside a single-quoted parameter which is enclosed inside a double-quoted attribute value. It is thus a triply nested parameter value which (therefore) cannot be enclosed in quotes because XHTML-compliant HTML provides only two levels of quoting.

DEVELOPER COMMENT: This is an excellent example of perfectly good HTML which has no XHTML-compliant phrasing.